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Terms & Conditions

These Terms and Conditions govern your use of the Bike Barn service and website. By visiting the Bike Barn website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. For the full list of terms and conditions email, this does not affect your statutory rights.

  • •Savings shown are off our normal price of the featured bike. These savings are valid until 26 November 2018 only. Products & colour of bikes available may vary from store to store. Subject to availability. Limited stocks and sizes available. Prices applicable to selected bike models as well as selected accessories only. Bike Barn 25th birthday promotional prices and Interest Free finance offer are available until 26 November 2018 only. Clearance prices are valid whilst stocks last. Prices are inclusive of GST.
  • ••25 months Interest Free Finance offer applies to all purchases $499 or over including bikes on sale or priced to clear.
    •Finance offer valid from 7-26 November 2019 only. •Finance offer valid from 18 - 29 October 2019 only •Q-Card - Terms & Conditions apply. Annual Account Fee of $50 applies. A $55 Establishment Fee for new Q Mastercard Cardholders and a $35 Advance Fee for existing Q Mastercard Cardholders will apply. Minimum payments of 3% of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period

The Promoter is Bike Retail Group Limited, trading as Bike Barn, located at 38 Airpark Drive, Mangere, Auckland, telephone +64 9 267 1245 (Promoter).

This Promotion commences on 25 September 2018 at 00.01 (local time in NZ) (Promotional Period). The Promotion will continue until 17 October 2018 at 23:59 (local time in NZ).


Bike Barn reserves the right to vary any of the terms applying to this promotion and to modify, terminate, suspend or reschedule this promotion for reasons beyond its reasonable control. Any cancellation, termination, modification, extension or suspension of the Promotion will be notified on the Promoter's website at


Nothing in these terms and conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Consumer Guarantees Act 1993.

To the fullest extent permitted by law, the Promoter, its employees and any related agencies shall not be liable for any loss or damage (including but not limited to indirect or consequential loss) suffered by any person arising directly or indirectly out of or in connection with entering this promotion or claiming a Price Match (excluding any valid claim for a Price Match made in accordance with these terms and conditions, determined at the sole discretion of the Promoter).


The Promotion shall be governed by the laws of New Zealand.

Bike Barn Bike Price Guarantee

We take pride in offering our customers a wide range of competitively priced products with a high standard of professional service and expert advice that will help you to make the right choice for your riding needs and ability. We appreciate that our customers have a choice when deciding where to shop and with our piece of mind Bike Price Guarantee you can be confident that you will get the best deal that also suits your needs and budget.


If you find a NZ based bike retailer promoting a comparable bike at a better price we’ll beat it by 5% regardless of the brand!

How does it work? Ask instore or contact us via our website. We will appreciate the opportunity to validate and compare offers and to ensure the bike’s key componentry available from the other retailer is comparable, or equivalent to our bike’s specifications and the bike is from the same model year. If everything is comparable then we will happily beat their price by 5%.

If you find a lower price on the same stocked item for any other product from any other New Zealand based retailer we will happily beat their price by 5%.

How does the Bike Price Guarantee work?

  • We reserve the right to verify the bike on offer has the same or comparably similar key componentry including frame, forks, brakes and drive chain to ensure the bike is of the same or equivalent specification to the Bike Barn bike offer and the bike is from the same model year. Any other stocked item claim must be for an identical item that is available at a Bike Barn store or online.
  • Comparative offers must be valid and from a New Zealand based retailer that has the product in stock and available online or instore for collection or delivery within New Zealand and must meet all our published terms and conditions.
  • We reserve the right to verify any competitor’s advertised price and the physical availability of the product. Valid examples of the proof of price is required to compare and this can include a competitor’s current advertisement, mailer, catalogue, direct mail or website offer.
  • The competitor’s price must be the final price for the bike or any other stocked item product inclusive of all GST, taxes, fees and charges in New Zealand dollars.

Price Guarantee Exclusions:

  • Fire sales, one off singular items and stock liquidations, damaged, second hand or used good sales
  • Trade quotes and commercial quantities
  • Product services (warranties, assembly, etc.)
  • Expired offers
  • Prices offered by websites, magazines, newspapers, catalogues or other mediums that are not from a New Zealand based retailer
  • Prices offered on any auction or classified advertising forum (for example Trade Me)
  • Prices offered by individuals, groups or companies as a private sale
  • Typographical errors in any competitor price offers

The terms and conditions of our Price Guarantees are subject to change at any time without prior notice and will be available on

Terms of Service

When you place an order via our website we will treat that action as an offer to buy. We reserve the right to accept or reject you order for any reason, including (without limitation) if the requested product is not available, if there is an error in the price or the product description posted on the site or in your order.

Product Specifications and Suitability

  • Published product details, specifications and suitability information is the best available at the time. Bike Barn shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item.
  • We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Bike Barn cannot be held liable for any damage caused by the fitting of a part.
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Bike Barn cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.


Orders may be cancelled at any time before they are dispatched, simply visit your account and follow the steps for a full refund. If the item has already been dispatched then please see our returns policy.

Reviews and Comments

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Bike Barn website.


We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered.

Privacy, Copyright and Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Bike Barn.

We expect you to maintain the confidentiality of your username and password for your Bike Barn account.

All content included in this site, text and graphics (including copyright), is owned and controlled by Bike Retail Group Ltd. In accessing the Bike Barn web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Bike Barn pages for any other purpose whatsoever, in any medium, without the prior written permission of Bike Retail Group Ltd.


Unless otherwise stated, all rights, including copyright, in the content of these Bike Barn web pages are owned and controlled for these purposes by Bike Retail Group Ltd. In accessing Bike Barn web pages, you agree that you may only download the content for your own individual and non-commercial use.

You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Bike Barn pages for any other purpose whatsoever, in any medium, without the prior written permission of Bike Retail Group Ltd.


Should the product be received dead on arrival, or if you discover any defects in your product, please contact us via of our contact links, to help us arrange a replacement on receipt of the item. We also provide a 1 year replacement guarantee against manufacturing defects. When replacements are not available we may, at our discretion, provide a complete refund.


Because all our bikes come disassembled in bike boxes, we strongly advise all bikes purchased online are assembled by a qualified cycle mechanic. In order to have the warranty your bike must be built by a mechanic. If you build your own kids bike you will still be entitled to the full warranty.