RETURNS AND WARRANTIES
Clearance Priced ProductsShipping times for orders containing Clearance Items can be extended due to heavy demand and securing the item. Please allow a further 2-3 working days to the estimated delivery date. Clearance items are excluded from change of mind returns. Exchanges or refunds will only be processed if the product is faulty on arrival, so please take care when choosing before you confirm your order. Feel free to contact our friendly web team if you require any help with a product you are interested in.
Please be aware our stock levels are changing every day, if there is an item online which you are interested in which is listed as “available in some stores” there is a chance we might still have that item in stock at one of our stores. If you purchase an item and we discover it is out of stock or unable to be supplied we will offer a suitable alternative or we will refund directly into your bank account.
We will process a return if an error has occurred through Bike Barn i.e. faulty product or incorrect product received. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the form of bank transfer, therefore please supply your bank account number and name with the return. Returns must be supplied with original packaging and at the cost of the recipient.
If you have a change of mind about the product ordered and it is still in new condition in its original packaging, you are welcome to exchange for store credit, but a refund will not be issued in this circumstance.
All goods purchased from Bike Barn are covered by a full manufacturer’s warranty. The duration of this warranty is at least 1 year but some manufacturers offer an extended warranty. Generally speaking, warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that any item purchased from Bike Barn has developed a fault then please contact us before returning goods as many problems may be solved without you incurring freight costs. If the goods need to be returned:
- Goods must be clean, not covered in muck and oil
- You must provide proof of purchase
- Please be honest when dealing with us, we will endeavor to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately freight costs cannot be covered
- Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.
New Zealand Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
New Zealand Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.