Any items you are wishing to return or exchange whether it is for a change of mind, incorrect item choice or faulty item supplied you will need to contact or visit the original store from which the item was purchased. If your item was purchased from our website then you will need to contact our online team via email. Please see our full Returns and Warranty Policies first.
Yes, a few selected stores offer a rental service for Bikes, ranging from a half day hire to a full day. These stores are our Central, Rotorua and Mt Maunganui branches. For more information on what Bikes are on offer and the rates at each store please visit our store locations page and contact the store you wish to enquire with.
If your item purchased through the Website does arrive damaged you will need to contact our friendly Web Team via email. They will likely request photos of the damage to help determine whether the item should be repaired or replaced or if you will need to be refunded. Please keep all packaging with which the item was received so that it can easily be sent back for replacement.
There are many things to take into consideration when purchasing a new Bike, such as where you will be riding, your level of expertise and which size bike is best for you. We have complied an easy Bike Buyers Guide which details the best features of each type. We also have a Size Guide available for reference online. When it comes to choosing the very best bike for you, we highly recommend dropping in to your local Bike Barn store and talking with one of our expert Sales Team who have a wealth of knowledge to help you find the perfect fit. No stores in your area? No problem, send our friendly Web Team an email and they will be happy to answer any questions you may have.
While we try to have the full range of options available online as in store often it means that this size is very low in stock We are occasionally able to locate items or sizes not listed on the website, feel free to email our friendly web team who will try their best to find it for you.
Please send us an email with your order confirmation number and we will respond as soon as we can with a track and trace link.
Any Bikes delivered to your private address will come boxed and need to be assembled. You are welcome to choose to have the Bike sent directly to your local Bike Barn store or follow our online Bike assembly guide. Disclaimer; while the small kids bikes can be straightforward and easy to assemble for teenage and adult sized bikes we highly recommend you have a qualified Bike Mechanic assemble them, if you damage the Bike during assembly you may find the warranty is void.
Please click here for full details on all Shipping and Delivery times. All packages being sent will need to be signed for on delivery, if you wish the courier to leave the package at your residence without a signature you will have the option during checkout of requesting delivery instructions. Please note that if you request the courier to leave the package at your front door they will not be held liable for theft.
Want to save the hassle and risk of assembling the Bike yourself? No problem, simply choose the pick-up in store option while ordering the item and choose the store nearest to you. Once the Bike arrives in store it will be assembled by our experienced Workshop Team and you will be notified once it is ready for pick-up.
Here at Bike Barn we are happy to provide FREE shipping on ALL orders over $75 if your order total is below $75 we do charge a flat rate of $5. For full shipping details please click here.
We provide several options for Lay-by and Finance, all of which are currently available in store only. For full details and terms please click here.
We accept a full range of payment options including but not exclusive to; Visa, Master Card, AMEX, Q Card and Account2Account which allows you to make a direct bank payment.
Refunds are either processed via bank transfer or balance is placed onto a Gift card. You will be notified via Email the day your refund is issued and payment may take up to 10 working days to appear in your account. In the event that you are returning an item due to change of mind or incorrect item purchased you will be issued a Gift Voucher and not be refunded. For our full refund policies click here.
We will process a return if an error has occurred through Bike Barn i.e. faulty product or incorrect product received. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the form of bank transfer, therefore please supply your bank account number and name with the return. Returns must be supplied with original packaging and at the cost of the recipient.
If you have a change of mind about the product ordered, you are welcome to exchange for store credit, but a refund will not be issued in this circumstance.
Continue through to checkout and select Laybuy as your payment option, or visit https://www.laybuy.com/consumer/account to create an account.
Any NZ resident that is 18 years or over, with a debit or credit card.
Your limit is approved through Laybuy's instant credit check upon sign up. If you don't have a credit score, Laybuy will assign you with a $120 limit.
Not a problem. If you exceed your limit this will change the instalments so that the excess amount will be charged on your first payment and then the remaining five payments will be even.
A late fee of $10 will be applied to your account 24 hours after a missed payment. You can also spend more than your assigned limit, the excess will be added to your first payment.