Frequently Asked Questions
- How do I go about returning my order?
- What do you charge for shipping?
- How long will my order take?
- Do you ship to PO boxes?
- Do you take finance?
- What forms of payment do you accept?
- Do I get a warranty with my purchase?
- Do you have a catalogue?
- Can you sponsor me?
- The product is online put I can't purchase it, what’s happening?
- How do I do the ‘Best Bike Deal Guaranteed’?
- My refund has not shown up in my bank account.
- Can I arrange for my order to be picked up from the store?
If you are not 100% satisfied you can return your purchase to any of our stores for an exchange or store credit. See terms and conditions.
Orders under $50 are $6.50 for freight (excludes bikes). Bikes are a flat rate of $15. Orders over $50 are freight free (excludes bikes).
Orders are processed and sent from our warehouse on the same day or else if ordered after 3pm on a Friday it will leave our warehouse on Monday. North Island orders 2-3 working days, South Island 3-4 working days and rural deliveries 4-7 working days.
No we cannot, it must be a physical address.
Finance is available in-store.
Online we accept; Visa, Master Card and AMEX.
All of our products come with a warranty. Most products have 12 month, bikes vary from 2 years to a lifetime.
Yes we do, there is an online copy as well as a physical copy that is available in-stores.
We receive hundreds of applications every year for sponsorship. We currently sponsor major events, riders and scooter teams. If you are running a charity auction or charity event and would like our help just send us an email and we will see what we can do.
This means that the product is currently out of stock in our warehouse but may be available still in our stores.
Just view our page for Best Bike Deal Guaranteed and follow the steps.
If your order has been cancelled by us we will normally inform you of this and process you a refund or store credit. Your refund can take up to 10 working days to appear in your account.
Yes you can, in the checkout section there is an option for ’deliver to store’.