Frequently Asked Questions
- How do I go about returning my order?
- What do you charge for shipping?
- How long will my order take?
- Do you ship to PO boxes?
- Do you take finance?
- What forms of payment do you accept?
- Do I get a warranty with my purchase?
- Do you have a catalogue?
- Can you sponsor me?
- The product is online put I can't purchase it, what’s happening?
- My refund has not shown up in my bank account.
- Can I arrange for my order to be picked up from the store?
In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. This can be done instore, or online.
Exchanges of size's and colour of item are subject to availability.
All items are freight free! No minimum order value! No exclusions!
Orders are processed and sent from our warehouse on the same day or else if ordered after 3pm on a Friday it will leave our warehouse on Monday. North Island orders 4-5 working days, South Island 6-7 working days and rural deliveries 4-7 working days.
No we cannot, it must be a physical address.
Finance is available in-store.
Online we accept; Visa, Master Card, AMEX, Q Card and Account2Account which allows you to do a direct bank payment.
All of our products come with a warranty. Most products have 12 month, bikes vary from 2 years to a lifetime.
Yes we do, there is an online copy as well as a physical copy that is available in-stores.
We receive hundreds of applications every year for sponsorship. We currently sponsor major events, riders and teams. If you are running a charity auction or charity event and would like our help just send us an email and we will see what we can do.
This means that the product is currently out of stock in our warehouse but may be available still in our stores.
If your order has been cancelled by us we will normally inform you of this and process you a refund or store credit. Your refund can take up to 10 working days to appear in your account.
Yes you can, in the checkout section there is an option for ’deliver to store’.